Terms & Conditions

1. Website Owner, the Offering, and Binding of Terms

This website is owned and operated by Zavora Paraplanning Services Pty Ltd (ABN: 98 417 516 509). These Terms and Conditions ("Terms") set forth the legally binding terms under which you may use our website, www.zavora.com.au, and access our services. The website offers paraplanning support services for financial advisers in Australia. By accessing or using our website and services, you confirm that you have read, understood, and agree to be bound by these Terms.

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2. Who Can Use This Website

To use our website and/or access our services, you must be at least 18 years of age, or of legal age in your jurisdiction, and possess the legal authority to enter into these Terms. If the use of this website is prohibited in your location, or by law, you may not access it.

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3. Key Commercial Terms

We provide paraplanning and support services to financial advisers, including but not limited to SOA and ROA document preparation. By engaging our services, you agree that:

You are responsible for reviewing service details before committing to purchase.
Payment is due based on agreed terms, and may include applicable taxes or transaction fees.

All payments are processed securely. Invoices and receipts will be provided upon request.

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4. Refund and Return Policy

Given the nature of our services (customized professional advice documents), we do not offer refunds once work has commenced. However, if you believe the service provided was defective or not in accordance with the agreed scope, please contact us at info@zavora.com.au to discuss a resolution.

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5. Retention of Right to Change Offering

We reserve the right to modify, suspend, or discontinue any service, feature, or price on the website without prior notice. We are not liable for any changes or for discontinuation of services.

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6. Warranties & Responsibility for Services

We strive to deliver high-quality paraplanning services. However, we do not provide any warranties beyond those required by law. You are responsible for reviewing all documents prior to client presentation, and Zavora Paraplanning Services is not liable for any legal, financial, or reputational damages arising from the use of our documents.

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7. Intellectual Property Rights

All content on this website—including text, images, graphics, logos, documents, and software—is the intellectual property of Zavora Paraplanning Services Pty Ltd, unless otherwise stated. No content may be copied, distributed, or reproduced without express written permission.

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8. User-Submitted Content

If users are permitted to upload content (e.g., through contact forms or document uploads), you agree that you have the right to share such content and that it does not infringe on third-party rights. You grant us a license to use submitted content solely for the purpose of delivering our services.

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9. Account Suspension or Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without notice, particularly if we suspect misuse or breach of these Terms. If you wish to discontinue services, you may cancel at any time, subject to any outstanding payments due.

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10. Indemnification

You agree to indemnify and hold Zavora Paraplanning Services harmless from any claims, liabilities, damages, and expenses (including legal fees) arising out of your use of our website or services, or any breach of these Terms.

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11. Limitation of Liability

To the maximum extent permitted by law, Zavora Paraplanning Services will not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, arising from the use or inability to use our services. We are not responsible for errors in client-submitted data or any consequences resulting therefrom.

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12. Right to Modify Terms

We may update or revise these Terms at any time without prior notice. Changes will be posted on this page with an updated effective date. Continued use of the website or services indicates your acceptance of the revised Terms.

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13. Promotional Emails and Communications

By providing your contact information, you consent to receive occasional marketing emails or updates from Zavora Paraplanning Services. You can opt out at any time by emailing info@zavora.com.au.

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14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Western Australia, without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Perth, Western Australia. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

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15. Customer Support and Contact Information

If you have questions or concerns regarding these Terms or our services, please contact us at:

Email: info@zavora.com.au